Refund policy

Returns Policy

All sales are final unless otherwise authorized.

Please be aware that, under special circumstances, returns may be processed as store credit. Customers will be responsible for the shipping costs associated with returns. A tracking number must be provided upon returning the item; failure to include this tracking information may result in the inability to process your store credit for any missing parcels.

Upon receipt and inspection of the returned item(s), store credit will be issued immediately, subject to approval.

Items returned without prior authorization will not be accepted.

If you have any questions or concerns regarding a specific item, please do not hesitate to reach out to us at porcelaindreams.co@gmail.com.